L3 EDI CUSTOMER SATISFACTION SURVEY
In order to continue to improve our products and services we appreciate your completing the following Customer Satisfaction Survey. Please rate L3 EDI in the following areas using a scale of 1 to 4 with 1 being the lowest performance and 4 being the highest performance.

Customer Information

Name: (Required)
Product:
Sales Representation
How would you rate your sales representative on their ability to resolve your request/question/issue? N/A 1 2 3 4
How would you rate their promptness to respond to your call? N/A 1 2 3 4
How would you rate their responsiveness to providing you quotes? N/A 1 2 3 4
How would you rate their responsiveness to acknowledging your orders? N/A 1 2 3 4
How would you rate the overall satisfaction and experience working with your Sales Representative? N/A 1 2 3 4
Product Delivery
How would you rate us in meeting the acknowledged delivery dates? N/A 1 2 3 4
How would you rate the accuracy of the documentation accompanying the shipment? N/A 1 2 3 4
Once having received the shipment, how would you rate the condition the shipment? N/A 1 2 3 4
How would you rate the promptness in being notified about any shipping delays? N/A 1 2 3 4
How would you rate the lead times for our products? N/A 1 2 3 4
Product Quality
How would you rate the consistency of receiving quality products? N/A 1 2 3 4
How would you rate your satisfaction with us resolving your quality related issues? N/A 1 2 3 4
How would you rate our response time of responding to your Failure Analysis Request and Corrective Action if needed? N/A 1 2 3 4
How would you rate the ease of obtaining an RMA number?     N/A 1 2 3 4
How would you rate the overall quality of your products meeting your application requirements? N/A 1 2 3 4
Security Code:
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